QueriX’s AI-Powered Agent for Superior Internal Support

Why

Internal support teams often struggle with various challenges that hinder their effectiveness and employee satisfaction. Common pain points include long response times for support tickets, high volumes of repetitive inquiries, inconsistent and unreliable answers, and the inability to provide 24/7 support. These issues lead to frustrated employees, reduced productivity, and increased operational costs. QueriX’s Virtual Agent offers a solution to these problems by harnessing cutting-edge AI technology to deliver efficient, personalized support. Our virtual assistant can handle a vast number of inquiries simultaneously, provide consistent and accurate responses, and be available around the clock. This not only improves the overall support experience for employees but also significantly reduces the workload on human support staff and operational expenses.

How

QueriX’s Virtual Agent seamlessly integrates with internal support systems, providing a user-friendly interface that can be embedded into any company intranet or internal portal. It connects with various internal databases, employee records, and integrates with existing HR and IT platforms to customize interactions based on individual employee profiles and historical data. Utilizing Retrieval-Augmented Generation technology, it excels in handling complex technical and HR queries by efficiently retrieving relevant information for precise responses. The assistant operates reactively, addressing inquiries about IT issues, HR policies, and other internal processes, while proactively providing

updates and recommendations. It supports multiple communication channels and languages, featuring hallucination control and sensitive information filtering to ensure accurate and secure interactions. Additionally, an intuitive non-technical dashboard allows for efficient management and optimization of internal support operations.

What

QueriX’s Virtual Agent revolutionizes internal support with a comprehensive multichannel RAG assistant platform designed with the following features:

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Immediate and precise responses to internal inquiries, reducing wait times and increasing employee satisfaction.

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Seamless integration with existing systems.

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Tailored to meet the unique needs of your organization.

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Robust data management practices and GDPR compliance to ensure that all interactions are secure.

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Multimodal capabilities for flexible interaction.

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Proactive updates and personalized recommendations to enhance employee productivity.


Why RAG matters

The RAG-enabled virtual agent provides omni-channel, multi-language, and multi-modal support for personalized and secure internal interactions. It ensures full context, scalability, and robust performance.

FeatureInternal Support Agent without RAGInternal Support Agent with RAG
Data RetrievalLimited to pre-defined knowledge baseDynamic retrieval from multiple data sources
Response AccuracyModerateHigh
Handling Complex QueriesStruggles with complex, multi-step queriesExcels at complex, multi-step queries
Integration with Data SourcesBasic integrationAdvanced integration with CRM, CMS, etc.
PersonalizationLimited personalization based on static dataHigh level of personalization from dynamic data
ScalabilityModerate scalabilityHigh scalability
GDPR ComplianceSupports GDPR complianceStreamlines accuracy for GDPR compliance
User TrustModerateHigh


Benefits

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Increased Employee Satisfaction:

Deliver prompt, precise, and customized responses to internal support queries, ensuring employees feel supported.
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Enhanced Workflow Efficiency:

Streamline internal processes and reduce manual workload through seamless integration with existing systems.
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Insightful Data Analysis:

Utilize chat logs, data analytics, and feedback from the Quality of Service Insights Agent to guide business decisions and enhance internal support.
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Scalable Solutions:

Effortlessly customize and manage multiple virtual agents to address various internal support requirements.
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Cost Reduction:

Lower operational expenses through efficient resource allocation and optimized use of AI technology.
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Tailored support:

Personalized help based on each employee’s interaction history and preferences.
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Better Decision-Making:

Compare internal documentation against user feedback to generate actionable insights and recommendations.


Applications

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Desk Support Agent:

Answer questions related to internal customer support desk services, ensuring quick resolution of IT issues and other internal inquiries.
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Operations Support Agent:

Address queries related to standard operational procedures, internal inquiries, and day-to-day operations, enhancing overall efficiency.
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Internal Communications Agent:

Automate the creation, summarization, and publishing of internal company communications, ensuring consistent and clear messaging.
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Continuous Internal Support:

Provide round-the-clock assistance for employee inquiries, including technical issues and HR-related questions.
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Technical Issue Resolution:

Deliver real-time solutions for IT problems and support for internal systems and applications.
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Internal Knowledge Management:

Use Q&A Agents to address questions related to company policies, procedures, and internal systems.
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Simulation Testing for Improvement:

Deploy Internal Testing Agents to evaluate internal documentation against user feedback, simulating various employee roles to refine support strategies.

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