FAQs

Querix is an AI-powered platform for creating virtual assistants tailored for businesses, designed to improve operational efficiency and user experience in customer service, marketing, sales, and human resources. It offers instant and accurate responses in a secure, GDPR-compliant environment.

Querix offers different plans to fit the needs of each business:

• Free: 50 queries, 1 user, 7-day history
• Premium: 1,000 queries, 3 users, 15-day history
• PRO: 5,000 queries, 5 users, 2-week history
• Enterprise: Custom plan tailored to the client

View all plans

Querix has implemented advanced protection measures. The data processed by the virtual assistants is managed under strict security protocols, including end-to-end encryption and access controls, which limit data access exclusively to authorized personnel. Additionally, Querix complies with the ISO 27001 standard for information security and privacy regulations like the GDPR, ensuring that user data is treated confidentially and securely. 

More info about security

Yes, Querix supports multiple formats and data sources, including PDF documents and cloud services like Google Drive. This allows the assistant to access a wide range of relevant information to respond to user queries. 

Yes, Querix supports API integration and connects with CRMs, CMSs, and storage services like Google Drive and OneDrive, enabling the assistant to use and manage information from multiple sources. 

No, Querix is designed so that any user can create a virtual assistant in just a few minutes without any programming knowledge. The platform offers templates and a guided process to configure the assistant according to the company’s needs. 

Querix uses advanced AI technology, including semantic and generative models, to create highly personalized and effective virtual assistants. The platform incorporates Retrieval-Augmented Generation (RAG) techniques, allowing the assistant to search relevant information in databases and combine it in real-time with natural language generation. This ensures precise, up-to-date, and source-backed responses. Additionally, Querix uses natural language processing (NLP) and machine learning to ensure a deep understanding of user queries and seamless integration across multiple platforms. 

More info about technology

Yes, Querix is multilingual and adapts to different languages, enabling interactions in the preferred language of your employees and customers. 

Querix is fully compatible with mobile and desktop devices, as well as major browsers like Chrome, Firefox, Safari, and Edge. Additionally, its chat widget automatically adjusts to different screen resolutions to ensure an optimal experience on any device. 

Querix offers multiple customization options to align the assistant with your brand’s identity and tone: 

• Personalized welcome messages: Configure a message in the widget that specifically welcomes users, guiding their experience from the start. 
• Customizable FAQs: Add frequently asked questions to the widget for proactive responses to common inquiries. 
• Visual styles: Depending on the plan, you can adjust the design, colors, and logo of the assistant to match your website’s aesthetic. 

Integrating Querix into your website is a quick and easy process. Follow these steps: 

1. 1. Set up the assistant: First, make sure your virtual assistant is fully configured. Give it a name, define its purpose, and customize the welcome message and FAQs to better guide your users. 
   2. Get the embed code: Once the assistant is ready, Querix will generate a specific embed code. 
   3. Insert the code into your website: Copy the code and paste it into your website’s HTML where you want the assistant to appear (e.g., in the footer or widget area of your CMS). This code will make the assistant available to interact with visitors. 
   4. Test the functionality: Ensure the assistant is working correctly on your website. Interact with it and confirm that it responds as expected. 
   5. Contact support if needed: If you encounter issues during integration, reach out to Querix support at info@querix.chat for additional technical assistance. 

Yes, Querix offers a free plan with limited features so businesses can test the platform and assess its compatibility with their needs before making a commitment. 

For additional support, you can reach out to the Querix team via email at info@querix.chat or by calling +34 91 649 22 92. Additionally, there is a support channel within the platform for resolving queries and technical issues.